At TWS Prime Holidays & Forex, we understand that unexpected circumstances may arise, and travel plans may need to be cancelled or changed. Our cancellation policy is designed to be fair and reasonable, while also protecting our business and the travel suppliers we work with.

Cancellation Fees

- Cancellations made 30-59 days prior to departure: 50% of total trip cost

- Cancellations made 15-29 days prior to departure: 75% of total trip cost

- Cancellations made less than 15 days prior to departure: 100% of total trip cost

Special Cancellation Conditions

- Some travel suppliers (e.g., airlines, hotels) may have stricter cancellation policies, which will apply

- Group bookings and customized tours may have different cancellation terms

- Travel insurance premiums are non-refundable

Refunds

- Refunds will be processed within 14 days of cancellation

- Refunds will be made in the original form of payment

Changes to Bookings

- Changes to bookings may incur a Rs.2500 per person administrative fee

- Changes to bookings may also incur supplier fees

No-Show Policy

- Failure to show up for a scheduled trip or tour will result in 100% cancellation fees

Travel Insurance

- We highly recommend purchasing travel insurance to protect against unforeseen circumstances